Shipping & Returns Policy
Welcome to Mysterious East! We are committed to providing you with a high-quality shopping experience. Below is our detailed Shipping & Returns Policy. Please read it carefully.
Shipping Policy
1. Shipping Areas
We currently offer worldwide shipping. Please note that some remote or restricted areas may not be eligible for delivery or may incur additional charges.
2. Shipping Time
- Order Processing Time: Orders are typically processed within 1-3 business days.
- Delivery Time: The specific delivery time depends on your location and the shipping method chosen. Generally, domestic shipping takes 3-7 business days, while international shipping takes 7-20 business days.
- Please be aware that holidays, customs delays, and force majeure events may affect delivery times.
3. Shipping Costs
- Standard Shipping: Shipping costs are calculated based on the order amount and destination. The exact fee will be displayed at checkout.
- Free Shipping: We offer free shipping for customers whose orders meet a certain amount. Please refer to the promotional information on our website for details.
4. Order Tracking
Once your order is shipped, you will receive an email with a tracking number that allows you to track your package in real-time.
5. Customs and Import Taxes
For international orders, customs and import taxes may apply when the package reaches its destination. These fees are the responsibility of the recipient. We recommend checking your country’s policies before placing an order.
Returns Policy
1. Return Requests
If you are not satisfied with your purchase, you can request a return within 30 days of receiving the product. Please note that returns are not accepted for:
- Custom-made items
- Items that have been used or are not in new condition
- Discounted items (unless otherwise specified)
2. Return Process
- Contact Customer Service: Please contact us via email or online customer service, providing your order number and the reason for the return.
- Return Confirmation: Our customer service team will respond and confirm the return request within 1-3 business days. Once confirmed, we will provide the return address.
- Return Shipping Costs: Unless the return is due to a quality issue with the product, return shipping costs are the responsibility of the customer. We recommend using a shipping service with tracking to ensure we receive your returned item.
3. Refund Policy
- Refund Processing Time: Once we receive and inspect the returned item, the refund will be issued to the original payment method, typically within 7-14 business days.
- Refund Amount: The refund amount will include only the cost of the item(s) returned, excluding the original shipping fees (unless the return is due to our error).
4. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
Contact Us
If you have any questions or need assistance with our Shipping & Returns Policy, please feel free to contact us:
- Email: [Insert Email Address]
- Customer Service Phone: [Insert Phone Number]
- Online Customer Service: Visit the “Contact Us” page on our website and submit your inquiry.
We appreciate your choice of Mysterious East and look forward to providing you with excellent service and products.